FAQ
What services does Contract Source offer?
We offer a wide range of both interior and exterior commercial furnishings from over 150 manufacturers. We also specialize in interior design, project management, space planning, material selection, signage, reupholstery, and wall systems.
Who is on the CSI team?
The Contract Source team is a group of interior designers, sales coordinators, and accounting and marketing professionals. Meet our team here!
How does the furniture procurement process work?
To kick things off, you’ll meet with our design directors to review the overall vision, goals, and scope of your project. From there, you’ll be paired with a Contract Source interior designer who will dive into the details: discussing your ideas, colors, and finishes. They’ll create a vision board customized to your unique space. Upon your approval, we’ll finalize the furniture purchases and coordinate the delivery and installation. Finally, we’ll walk through the space with you to make sure you’re completely satisfied with the final results. After the completion of your project, we’ll assist with any follow-up issues that may arise.
What’s the timeframe from ordering furniture to installation day?
Many furniture manufacturers feature quick ship programs, so be sure to tell your designer your desired timeframe. Getting started early is always a great idea, and we can plan a timeline for you.
How does ordering on contract work?
First, you’ll meet with a Contract Source team member to discuss the different contracts and which ones you may qualify for. We’ll then contact those manufacturers to confirm that your order will qualify for contract pricing.
How does the ordering process work?
Once we receive confirmation that our quote is satisfactory and you would like to move forward, we ask for the formal purchase order or signed quote as a form of your commitment. We then begin processing your order. The ordering process consists of:
- Placing individual requests with different manufacturers
- Following up on acknowledgments
- Monitoring shipment and delivery dates to our warehouse
- Coordinating the delivery and installation process
- Following up after the installation to make sure you’re satisfied with the final product
What happens on installation day?
Our installation team will arrive on site during the agreed timeframe. All furniture will be blanket-wrapped or boxed for protection. The team will unbox and assemble the furniture in their truck, then bring everything inside to set up according to the floor plans provided by the designer. To ensure a smooth and efficient installation, we ask that the space be cleared in advance unless we’re scheduled to move the existing furniture as part of the project.
How are shipping charges calculated?
Shipping charges are determined by the manufacturer’s guidelines. Some manufacturers include shipping fees in their pricing or as a separate charge—either a percentage of the total purchase or a flat rate. We include shipping charges in our quotes.